Q.What products does Neckwright offer?
We specialize in neckties and bow ties designed for both formal and casual occasions. Each product is carefully crafted for timeless style and quality.
Q.Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time.
Q.How long does delivery take?
Processing/Handling Time: 1–2 business days (Mon–Fri).
Transit Time: 4–5 business days within the U.S.
Total Delivery Time: 5–7 business days.
Q.What is your order cut-off time?
Orders placed before 5:00 PM CST (Mon–Fri) are processed the same business day. Orders placed after this time are processed the next business day.
Q.What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All payments are processed securely.
Q.Do prices include taxes?
Yes. All state and local taxes are included in the product price. The price you see on the product page is the final price you pay at checkout.
Q.What is your return policy?
You may request a return within 14 days of delivery.
Items must be unused, unworn, and in original packaging.
For change of mind (size, color, etc.), the customer is responsible for return shipping and labels.
If you receive a wrong or defective item, we will provide a prepaid return label.
Q.How long does it take to receive a refund?
Refunds are issued within 7 business days after we receive and inspect the returned item. Refunds are always credited to the original payment method.
Q.Do you offer exchanges?
We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.
Q.How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website (USPS, UPS, or FedEx).
Q.Can I cancel my order after placing it?
Yes, orders can be canceled within 24 hours of purchase if they have not yet shipped. Once shipped, cancellations are no longer possible.
Q.What happens if my order arrives damaged?
If your order arrives damaged, please contact us at support@neckwright.store within 48 hours of delivery, along with photos of the damage. We will provide a prepaid return label and issue a refund or replacement at no cost to you.
Q.Do I need to create an account to place an order?
No, you can place an order as a guest checkout. However, creating an account allows you to save your shipping details, view your order history, and track your orders more easily.
Business Information:
Business Name: Neckwright
Business Hours: 09:00AM to 06:00PM CST (Mon-Fri)
Business Number: +1 (227) 248-6391
Business Mail: support@neckwright.store
Business Address: 2601 S Broadway St, La Porte, TX 77571, USA